DROPPELL

Privacy Policy

Last updated: June 18, 2026

1. Introduction

Droppell ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit shop.droppell.com or buy from us, how we use it, and the rights you have over it.

2. Information We Collect

  • Order information: name, shipping address, email, phone number, and items purchased.
  • Payment information: processed securely by our payment providers. We never store full card details on our servers.
  • Account information: if you create an account, your email and authentication details.
  • Device & usage data: IP address, browser type, pages viewed, and interactions, collected via cookies and similar technologies.

3. How We Use Your Information

  • Process and ship your orders, and provide customer support.
  • Send order confirmations, shipping updates, and transactional emails.
  • Detect and prevent fraud, abuse, and security incidents.
  • Improve our site, products, and marketing — including analytics and conversion measurement.
  • Send marketing communications where you have opted in. You can unsubscribe at any time.

4. Cookies & Tracking

We use cookies and pixels (including Meta/Facebook Pixel, TikTok Pixel, and Conversions API) to measure marketing performance and personalise your experience. You can disable cookies in your browser settings; some site features may not work without them.

5. Sharing Your Information

We share data only with service providers who help us operate the store, including:

  • Payment processors (to charge your card).
  • Shipping carriers (to deliver your order).
  • Analytics and advertising platforms (Meta, TikTok, Google) for measurement.
  • Hosting and email providers.

We do not sell your personal information.

6. Data Retention

We retain order records for as long as required by tax, accounting, and consumer-protection laws. Account data is kept until you ask us to delete it.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your data, and to object to certain uses. Email support@droppell.com to exercise these rights.

8. Security

We use encryption in transit (HTTPS) and follow industry-standard practices to protect your data. No system is 100% secure, but we work to keep yours safe.

9. Changes

We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.

10. Contact

Questions? Reach us at support@droppell.com.